Mennonite Savings and Credit Union is currently seeking a Member Information Support Specialist (12 month contract). For more information visit www.mscu.com. Details listed below. Interested persons should send their resume and cover letter by December 9, 2013, to: Human Resources, Mennonite Savings and Credit Union, 1265 Strasburg Rd., Kitchener, ON N2R 1S6 or by email: talent@mscu.com. Or send by confidential fax to: 519.772.5828
This is a fantastic opportunity for a professional to join an organization that is committed to living its organization’s faith based values in practical ways, and seeks to make a meaningful difference in the lives of its members. As a Top 50 Best Small and Medium Employer in Canada, MSCU works actively to sustain its engaging work environment as we work together to achieve our mission, vision and strategic goals.
Reporting to the Director, Member Services, the Member Information Support Specialist will join a team of Member Services Specialists who are dedicated to providing exemplary service to our internal and external members. The team acts as ambassadors of prompt, courteous service to members, striving to increase member satisfaction with the level of service provided, thereby contributing to MSCU’s corporate image. As the team member with primary responsibility for our member information systems you will accomplish this specifically through your work with the administration and support of our client relationship management system (ACE) through ongoing enhancements.
As the ideal candidate, you will bring a solid understanding and passionate commitment to MSCU’s values, and confidence rooted in financial institution experience. You are able to partner with a variety of individuals; listening to their needs, asking helpful questions and delivering creative solutions. Your ability to build relationships with a variety of internal and external partners means you can better support the organization in accomplishing strategic goals that members expect to see in their values-based credit union. In return you will experience MSCU’s commitment to support your dedicated efforts in a workplace that promotes work-life balance, lifelong learning and a suite of other rewards that reflect the value of your contribution.
Key Requirements for this position:
- University/College degree or work-related experience, courses in business, technology, and project management
- 3 years administrative and financial institution experience
- Technical experience with client relationship management systems
- A strong understanding of and commitment to support the co-operative philosophy, as well as MSCU’s core values and Statement of Shared Convictions
Mennonite Savings and Credit Union (MSCU) is a Mennonite financial cooperative serving communities of faith across Ontario. We provide every day banking services to 19,000 plus members with the “barn-raising” mutual aid traditions of the Waterloo County Mennonite community. From our modest beginnings in 1964, we have grown in size to over $900 million in assets under administration and rank seventh among credit unions in Ontario. MSCU has eight full-service branches and five sub-locations offering a complete range of banking, investment, and loan products.